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Claim assessment

We need more information about your claim!

Sometimes, more information is needed to process a claim with public or private health insurance. This process is called claim assessment. It is initiated for complex treatments and certain diagnoses, and cannot be bypassed.

Next Steps

1. You complete the questionnaire
• Sign the confidentiality release to allow our specialists to contact your doctor. • Fill out the questionnaire with details about your diagnosis and treatment.
2. We contact your doctor
• Once you submit your questionnaire, your doctor will receive a separate questionnaire to complete.
3. We process your claims
• All affected claims will remain unprocessed until this review is finalized.
• Once completed, we will notify you. Your coverage will depend on the assessment results and your tariff benefits.